So I saw some fairly good LED torches in a recent BigClive video, that I really liked the look of, and they were out of stock all over eBay, but I believe I found them on Amazon. I ordered 3 of them from here. Then I had another look at the page and I saw you could get them two in a box a bit cheaper, so I tried to cancelled my original order, unsuccessfully.
I then ordered 2x two boxes, and once I’d ordered them I was finally able to cancel the original order. I patiently waited today for them to arrive, and when I opened them, they were a different product. They weren’t the ones with infrared control, but they were advertised on the same page. A completely different product. I contacted customer services because I thought someone else might make the same mistake, and like me, would have to send them back, disappointed they didn’t get what they wanted.
I could only send back for a refund, and Amazon’s refund process is terrible. They keep your money for 5 to 7 days, so not only do they have the £33 for the 4 light order, they still have the £28 from the original order, so I’m down over £60 until they actually refund me.
I thought it’d be over, but I thought I’d post a review on the product so someone doesn’t make the same mistake as me, and now I find that they’ve shadow banned me from writing reviews. This is just another reason why I stopped spending so much money with Amazon. They claim to care about their customers, but they only care about their profit margin, and pump up their review scores so products look better reviewed than they actually are (often 1 to 2 star reviews don’t get accounted for in their 4 to 5 star rating calculations).
These companies selling stuff on Amazon are complicit in it too.
The product has two options on it, one for 0.06kg and one for a two pack. They are not the same product. The two pack version doesn’t have the infrared control. I originally bought 3 of the infrared ones, and cancelled it because I thought getting the two pack would save money, but when the two packs of two arrived, they are a different product.
The six feature Head Torch – Victoper Super Bright Headlight LED Rechargeable with 5 Lights 6 Modes, Super Bright LED Head Lamp, Hands-free flashlight Head Torch
The five feature misleading version on the same page Victoper Running Head Torch Rechargeable Head Light – Ultra Bright Lightweight Headlamp with Adjustable 5 Modes, IPX5 Waterproof Running Fishing
I told amazon customer service this and they said they’d pass it on as feedback… but now I didn’t get the original ones I ordered because I cancelled them, and have to return the 4 I don’t want because two different products are listed on the same page. Don’t make the mistake I did 🙁
So now I can’t write a honest review, warning people not to make the same mistake I did. Great. Something that was supposed to be fun, now I’ve got to order elsewhere.