CASCAIDr – A technically inept charity organisation that’s accepting donations but no new referrals.

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So, as many people know we are struggling to get our appropriate rights respected by the care system in the UK. We thought we’d found at least a partial answer for getting legal information, advice and guidance. After looking online for feedback about CASCAIDr we thought we’d give them a try.

After contacting them after having difficulties filling in their referral form and going through everything with a woman on the phone, we get an email from the director which wasn’t ordered in any way that made sense to us. She said that they would be unable to help because they were in ‘special measures’ and I asked for clarification of what that meant and if what she’d written previously could be explained in a clearer way.

I did not receive a reply to my email, so I sent another email asking for the document they had referenced and whether it could be made clearer what she meant. The reply I received was “I cannot explain it again. We haven’t got the capacity to make it make sense, and it can’t be made any simpler.”

We have also been added to their marketing campaign emails without consent or opt-in.

CASCAIDr’s Problem

We have now figured out what the problem is – On their website, they have a pop-up that is hosted in the same way as an advertisement pop-up would be and is both blocked by ad blockers and assistive software to help disabled people read websites. It also doesn’t appear if you have JavaScript disabled.

I have found my entire experience with this organisation, past the first referral phone call to be very poor and I would perhaps get people think twice about making a donation to this organisation as they have not made it clear for people with ad blockers, assistive technology or those with JavaScript disabled to see that they actually won’t help anyone in a situation more complicated than a single letter (or approximately an hour’s work)

We have however now solved the problem. They do indeed have an alert on their page showing that they don’t accept new referrals, however it is not displayed in all circumstances. Here’s how the referral page looks if you’re using assistive software, an ad blocker or have JavaScript disabled:

CASCAIDr as it would appear to people with disability software, ad blockers or security conscious people that have JavaScript disabled for whatever reason.
CASCAIDr as it would appear to people with disability software, ad blockers or security conscious people that have JavaScript disabled for whatever reason.

Here is a screenshot what it looks like to someone without disability software, an ad blocker and those that still have JavaScript enabled.

CASCAIDr with disability software disabled and JavaScript enabled, without ad blocking software.
— CASCAIDr with disability software disabled and JavaScript enabled, without ad blocking software.

This is incredibly damning of CASCAIDr, they are a charity that primarily focuses on working with people online, yet this shows a complete degree of technical incompetence. They even have their ARIA tags set to ‘Hidden’ for this content, so anyone using a screen reader or other assistive software wouldn’t have a chance to see it and there’s something very suspicious about doing it this way.

If you’ve experienced any issues with CASCAIDr, do let us know, either as a comment on this article or you can contact me using the email address on the left or if you can’t use that, you can use the contact form here.

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