Priory Care Group are still Disgusting and Neglectful in 2021!


The Priory Care Group who claim they “aspire to deliver the highest quality of care in the UK across our range of services, which include acute mental healthcare, addiction treatment and low and medium secure facilities.”

Priory, or No Priority?

The chief operations officer for Priory Care Group, a Rebekah Cresswell is responsible for “Priory Adult Care”, and has been quoted as saying (on Care Talk’s What Keeps Me Awake At Night?) “If it is not good enough for my family, then it is not good enough for one of our service users.” – However I have challenged her words with Priory Group and they just do not ring true. Would Rebekah be happy as a client of her own service?

My shocking Priory Care Group journey

I had my care with this company for a couple of months. They initially made lots of promises about what they could do and took to delivering my care in the community. Much of what was promised was not delivered, and it all came to a head about a month and a half ago.

There was a covid outbreak at one of their residential facilities, so they were unable to offer me care, supposedly only temporarily. However during this time, they decided to “restructure”, and created two teams. Residential and outreach. However now their new ‘Outreach’ service cannot provide my care because it consists of a team entirely of men.

I could understand the care being suspended for a Covid-19 outbreak as it is completely rational. If staff are self isolating you couldn’t provide as consistent a service, but I can’t understand why they would restructure and then leave me without any care for weeks. If staff were a problem, surely I would receive care less often rather than never? I had also always assumed that a contract with social services had to be fulfilled, especially if it ends in a situation that I am in, which is neglected.

Staff that visited my property told me they enjoyed coming here, and would do so more if they were available. So was what these staff telling me a lie, just to placate me?

I’ve submitted an official complaint, yet have not received a response, and I have also spent countless hours on hold with their enquiries number, but they just don’t answer the phone.

I put this out there to you Rebekah Cresswell, Would you find having a family member left without support for weeks without them being told any detailed information about what is going on acceptable? How about knowing they’ve been neglected and scared? How would you feel about this, if it happened to you? I’ve tried to speak to your QA Director a few times, however as of yet, she hasn’t been gracious enough to return any of my calls.

To anyone else, if you are looking for a care placement for a family member or friend, I highly suggest you look elsewhere than any Priory Care Group facility or outreach care.

What former employees have said

Just take one of their own former staff members for it., “The manager and deputy are awful, they offer no support, use you to spy on other staff then treat you like rubbish. Left to work on your own with no back up or support. The management have their favourite staff that get away with not doing the job properly. There is also safeguarding issues that don’t get dealt with.” (Indeed, 2019) This, which not only goes amongst the staff, also bleeds in to the care that as an individual I had received, because they’d use the same “tactics” on me.

PS: Yes, their font is called Royal and it’s available from CreativeFabrica, however the designer changed the ‘kerning’ on the ‘O’ stretching it out, in an attempt, to make it unique. I wasn’t going to purchase the font for the purposes of parody, so I just used a preview to generate the 2 letters I needed, but to be fair, I’ve linked to their work here, in case you like the font… or can come up with a better parody of their corporate logo. Answers on a postcard! ~ jcx

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